Shipping & returns

Shipping costs

The Netherlands

At koelproduct.nl the shipping of orders within the Netherlands above € 49 is completely free.

For shipping orders under € 49 we charge a € 4.95 contribution for the shipping costs. Your order will then be sent as a package via PostNL, you will automatically receive a Track & Trace code once the package has been delivered by us to PostNL.

For some small products we also offer the possibility that we send it to you by letterbox package, for which we charge a contribution of € 3.50 postage. This is only possible with products that fit into the letterbox without any problems (eg small collars etc.), this option is then offered in the ordering process. You will receive a Track and Trace code from PostNL.

Please note: in some cases you will not receive a Track and Trace code, in which case your order will be sent directly to you by our supplier and we will not receive any Track and Trace codes. In those cases the shipment is usually not by PostNL but by another courier company.

Belgium

At koelproduct.nl, shipping orders to Belgium above € 79 is completely free.

For shipping orders under € 79 we charge a € 6.95 contribution to shipping costs. Your order will then be sent as a package via PostNL, you will automatically receive a Track & Trace code once the package has been delivered by us to PostNL.

Please note: in some cases you will not receive a Track and Trace code, in which case your order will be sent directly to you by our supplier and we will not receive any Track and Trace codes. In those cases the shipment is usually not by DPD but by another courier company.


Other countries


Europe: for shipping to countries within Europe we charge € 11 for shipping by registered letter. This is only possible with products that are no heavier than 2 kg and that fit in a standard envelope. Heavier and / or larger products are sent as a package by courier service, the costs depending on the destination. You can calculate these costs in the shopping cart. Here the current shipping options are always shown based on your order.

Outside Europe: the shipping costs to countries outside Europe are € 16, - for sending by registered letter. This is only possible with products that are no heavier than 2 kg and that fit in a standard envelope. Heavier and / or larger products are sent as a package by courier service, whereby the costs for a package up to 2 kg are € 24.30. If the package is heavier, the shipping costs will be adjusted as follows (you will receive a new invoice): 2-5 kg ​​€ 34.30 5-10 kg € 58.30 10-20 kg € 105.30.

Returning items

In accordance with our terms and conditions, you can return a product to us within 14 days without giving any reason (articles 6 and 7), this is done at your own expense. We will refund you within 30 days. Damaged or used items cannot be returned.

Before returning an item, please contact [email protected] for the correct address to which you can return the product, this may differ from our office address.

Please note that not all items can be returned or exchanged automatically (Article 8).

Custom-made products and handmade products that are made per order are expressly excluded from the right of withdrawal.

If you want to return a product, you must use this return form.
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